1. Shipping and Refund Policy
2. PLACING YOUR ORDER
2.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
2.2. You may place an order by:
2.2.1. Creating your personal account and clicking on the appropriate submission button
Compare The Health Ltd. will not accept orders placed in any way other than those listed above.
2.3. When you place your order, Compare The Health Ltd. will issue you with a Web Order Number. Compare The Health Ltd. will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
2.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Compare The Health Ltrd. may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.
2.5. If Compare The Health Ltd. accepts your order, we will notify you of our acceptance by issuing an order confirmation. Compare The Health Ltd. will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone.
2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website. In certain cases, we may also dispatch alternative sizes to fulfil the ordered quantity if stock levels vary.
3. SUPPLY OF YOUR PRODUCTS
Subject to these terms and conditions, Compare The Health Ltd. will supply to you the Products indicated on your order confirmation.
4. PRICES
4.1. All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
4.2. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
5. PAYING FOR YOUR PRODUCTS
5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.
5.2. You must pay in the currency as indicated on your invoice.
5.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. Compare The Health Ltd. will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Compare The Health Ltd. does not receive such authorisation we shall inform you accordingly. Compare The Health Ltd. reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
6. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN THE UNITED KINGDOM)
6.1. Compare The Health Ltd. will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Compare The Health Ltd. are best estimates only and Compare The Health Ltd. shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Compare The Health Ltd.
6.2. Title to and risk of loss in your Products will pass to you on delivery of the Products
6.3. Upon delivery of the Products to the carrier Compare The Health Ltd. will send you a confirmation of shipment by email provided you have indicated an email address on the order form.
9. Damaged Products and Returns
9.1. In the case of a damaged product and a refund/exchange is request, you must send picture of the product to info@comparethehealth.com to be reviewed. This could result in a partial refund, if still usable, or a full refund. The full refund will be issued once the damaged product has been sent back and received at the warehouse. Compare The Health Ltd. Will not be liable for the cost of returning the item back to the warehouse. You will have to pay the cost of returns, the refund will include the full value paid of the product. You may return the Product to Compare The Health Ltd. or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened or consumed. The product is refunded once received at the warehouse.
If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Compare The Health Ltd. request be returned with the product purchased. Compare The Health Ltd. reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.
9.1.1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with the below, please contact Compare The Health Ltd. via info@comparethehealth.com
9.1.2. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:
- You inform Compare The Health Ltd. within fourteen (14) working days from the day after the goods are delivered; and
- You have proof of purchase (i.e. order number / identification)
Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure
9.2. Steps to Follow to Claim a Refund: (i) Cancellation can be exercised in writing by emailing us at info@comparethehealth.com
(ii) before returning any Product(s) it is helpful if you check that you have:
- Used appropriate packaging;
- Clearly displayed the returns address;
- Sealed the packaging securely.
(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.
